Frequent questions
Do you ship?
✨ Yes, we ship worldwide.
What is the courier delivery time?
✨ The time it will take for the courier to deliver your package will depend on the service you choose at your Check Out.
Is my purchase safe?
✨ Yes, your purchase is guaranteed and is totally secure.
Do you make returns?
Yes, in case your piece is not what you expected, our total satisfaction policy supports you.
Do you collaborate?
✨ Yes, send us an email to hola @casaguapa.mx and we will gladly review your proposal.
✨ Currently Casa Guapa is an online store and we do not have any branches.
✨ Yes, we have a wholesale price. You can request your quote by writing to us at: hola@casaguapa.mx
✨ This depends on the weight and shipping location, you can make a purchase simulation by entering your data to obtain the shipping cost.
✨ Local shipments are sent in 1-2 business days and national shipments between 3-5 business days. Since your shipment was confirmed. Your order is confirmed by email once your parts are ready. The preparation time for your pieces can take up to 3 weeks, since it is a 100% artisanal process.
What do I do if a product arrives damaged or broken?
✨ Don't worry, if your pieces arrived broken due to parcel handling, we will send you a replacement, you only need to report it to us within the first 24 hours after receiving your order with the following witnesses:
*Photograph of the outer packaging showing the entire box
*Photograph of the interior packaging, showing the entire box
*Photograph of the damaged piece
*Photographs showing signs of rape (in case of abduction)
With this information we will be able to speak with the supplier to coordinate the replacement of the product that arrived damaged at no cost.
Do you have refund?
✨ If your piece is not what you had in mind or when you have it in your hands you change your mind, don't worry, we will exchange it for another beautiful piece from the catalog or we will refund your money. You just have to contact us at the email: hola@casaguapa.mx
If you have more questions, please write to us through Instagram or hola@casaguapa.mx